It’s Not Just about Business Facebook Pages or Twitter or Blogs. It’s a Revolution

Written by on February 22, 2010 - 0 Comments
Categories: "Biz Soup"

NewBowl_WEB There’s a lot of talk about social media these days. Lots of people jump in, others are still ‘deciding whether they have time’.  Most see it as ‘another new thing’, and many see it as ‘one more thing they have to do or learn’.

There are lots of people out there teaching ‘how to’s’ and selling the latest greatest apps and tools to leverage social media without having to ‘do anything’ differently. People talk about ‘Personal Branding’ and all sorts of buzz words, but it’s really about YOU!

One of the first things that I do with clients is talk to them about their ‘story’. Who they are, why they do what they do, what their true purpose is, and passions are.

To learn facebook?

Yes, to learn facebook! You see it’s about more than facebook, or business fan pages, or twitter, or blogs, or logos or any of that. It’s about you…It’s about your voice, and what you are saying.

Social media is an incredibly powerful way to reach others so that we can serve them. It has truly leveled the playing field. But, it’s not just the latest greatest marketing channel, or fad. It’s not advertising, or business as usual in a new place. There is a lot more going on here. There is a lot more to it than websites and networks. The ‘place’ hasn’t just changed, the context has changed, the culture has changed, the message has changed, the audience has changed, the voice has changed…

(this is where I veer radically off course with all of those other social media folks, techy types, marketing people, and anything you might have learned in Business 101…buckle your seatbelt!)

 

We are living in a revolution…

First we had the industrial revolution. We had mass production, with it’s assembly lines of ‘don’t talk just do your job’, and then the Corporate world of, “Repeat after me: I will not have any ideas or voice of my own. I will wear a blue suit….”

So long to meeting the vendors on the street, and talking about their goods and services. So long to conversation.

We had mass media, and mass marketing. We had a few TV channels, and newspapers, etc. Entertainment was limited and if we wanted it, we had to endure the advertising. Since advertising was expensive, and only came in so many ‘channels’ it had to be very broad and vanilla and appeal to everybody. And if wanted to watch or listen, we had to hear it.

“So the customers who once looked you in the eye while hefting your wares in the market were transformed into consumers. In the words of industry analyst Jerry Michalski, ‘ a consumer was no more than a gullet whose only purpose in life is to gulp products and crap cash.’ The power swung so decisively to the supply side that ‘market’ became a verb: something you do to customers.”

Advertising and marketing aren’t a bad thing! We needed to know what was available. We wanted to know what our choices were.  We weren’t very well connected. If we had a ‘friend in the business’ we would choose them, but we simply didn’t know ‘one of everybody’ so for everything else, we relied on advertising and salespeople and hoped for the best.

The true definition of marketing is ‘what happens between the creation of the product and the sale.” The problem was ‘what was happening between the product and the sale’. Unfortunately, a lot of people abused us along the way. They lied, they interrupted, they spammed, cold called, screamed, etc. We got on the do not call list, celebrated the growing list of ‘spam filters’, got TIVO and so on.

At the same time we were getting sick of being lied to there, the internet was growing. Slowly and quietly at first. Limited to techy types, and then slowly reaching out into the homes of everyone everywhere. Then came easier ways to use it. Free blog sites, and social networks and so on. Now anyone could have a voice!  That grew slowly but surely and still does, every single day. Now, anyone who wants to can share their message with the world, and whoever wants to listen, can.

Adding to our frustration with the mass ‘everything’ mentality, and the corporate clones and robotic speak, along came the Enron’s and the Big Banks, and the big bailouts, etc. Now the word “Corporate’ became synonymous with crook (whether it should or not). 

We don’t like having marketing shoved down our throats, we don’t like the big voice-less Corporate Wall, and guess what? We don’t have to take it…

Blogs, Facebook, twitter, and other social mediums erupt…

We have a voice. All of us! As customers, clients, consumers, as entrepreneurs and business owners.

  • We can choose what to listen to.
  • We can choose from hundreds of TV channels and radio stations, etc.
  • We can also choose from millions of blogs, and people having two way conversations about anything we could possibly want to talk about.

Now, because the quarantine on ‘voice’ has been lifted, we kind of like it! Now not only do we have many choices and no longer have to just pick “beaded or non-beaded jewelry’”, but we also get to hear the voice behind it. Kind of like the old days where you knew about the jewelry maker, or the shop owner. They had a personality! We like that. We are humans after-all, not robots.

As business owners, this is great news!  You don’t have to do a press release and pray that the media gods find you worthy. You don’t have to be able to afford crazy advertising prices, or buy lists of people to spam! You don’t have to ‘fake it til you make it!’

We truly can create not only a business that we love, but that customers will love, just by listening to the conversations, and choosing to let our personality show through. By putting YOU in your business, allowing those who like you, find you.

Whether online or off,  it’s kind of like a street fair…

A couple of years ago, we had a street fair here. It wasn’t organized by ‘committee’ and so without regulation, two different businesses gave two different hot dog vendors permission to park on their property during the event. They happened to be directly across the street from each other.

One was a guy from New York with a typical cart. He was cordial, but not what I’d call friendly (not here in the south anyway!). He sold a name brand hot dog with the usual condiments.

The other was a woman who although only barely 5ft tall, had a personality bigger than a sumo wrestler! She was fun loving and flamboyant. Her cart had a hot pink umbrella, hot pink drink coolers, and  homemade condiments. Her hot dogs were the same brand, and a few cents more in price.

What a great example of ‘pull vs. push’! No one chasing anyone down the street with flyers, or brochures, no screaming through bull horns. Everybody simply chose whichever one they wanted. The ‘personality’ that resonated with them! As people walked by, she cheerfully spoke, acknowledged the kids, laughed, etc. He sat on his stool and served hot dogs.

People did go to both. Some may have chosen his because they didn’t want to wait in line at hers, or maybe because they didn’t like hot pink and personality. Who knows! It didn’t take an accountant however to see what the market preferred! I don’t know how much of it was her personality, or how much was just having a personality, but not having one clearly wasn’t the winner!

So what’s the moral of the story?

  • Create a business that you are passionate about (it’s more fun AND it will show!)
  • Let it show! You will attract the customers that you are meant to serve.
  • Let us hear your ‘voice’, and listen to ours. We like that.

What do you think? Do you agree or disagree? I would love to hear your thoughts!

 

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