What Do You Expect?

I couldn’t help but laugh when I saw this sign in the kitchen of a local pizza hut recently. Then, I saw one in a Taco Bell too!

They were both different, yet BOTH of them listed “Apologize” as one of the steps of the customer service process.

All I could think was “Wow! Talk about setting an intention or expectation!”

Nevermind the whole law of attraction thing, think about the message that sends ti everyone who works there!

“Yeah we’re just going to go ahead and expect that we’ll screwed something up from the get go!”

Incredible!

Compare that to the sign at Chick-fil-a in Apex (who has THE best service anywhere, EVERY time, hands down in my opinion!)

Now, let’s think about where each of these restaurants are positioned in their industry, and in customer satisfaction…

Do you think it is by accident that we associate Chick-fil-a with “great service and a great experience?”

When was the last time you said, “hey let’s go to taco bell or pizza hut! They’re service is always awesome! [or] their food is ALWAYS great!”     ???

It isn’t by luck or chance that results happen. Businesses and people aren’t accidentally remarkable. They set out to be. They set that intention, and then the expectation.

Great results occur because they are intended and expected!

Just as expecting to have something to apologize for will!

So ask yourself if you are being intentional. What expectations are you setting for yourself and others to live up to?

Whether it’s your kids, your staff, or your self, we will live up to our own expectations! If you call your kids ‘little monsters’, they will be. If you expect your staff to mess up, they will. If you expect stellar service and best efforts…

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